Customer information
Return & Refund Policy
We want every order to be handled fairly, while recognizing that flowers and personalized arrangements are perishable and made to order.
Last updated: August 24, 2026
Fresh and made-to-order products
Flowers and customized arrangements are perishable and made to order. They cannot ordinarily be returned once prepared or delivered. If an item is incorrect, materially damaged on arrival, or does not match the confirmed order, contact us as soon as possible with the order number and clear photos so we can assess the issue.
Cancellations and changes
Contact us promptly if you need to cancel or change an order. A full or partial refund depends on whether payment has been made and whether flowers, add-ons, delivery, personalization, or production have already been committed. We will clearly explain the available option before processing a cancellation.
Unavailable items or failed fulfillment
If we cannot fulfill a confirmed order as agreed and you do not accept a reasonable substitute, rescheduled delivery, or alternative arrangement, we will offer a refund of the affected unfulfilled amount through the original payment channel when feasible, or another mutually agreed method.
How to request help
Email us with your order number, issue, and photos where relevant. We aim to acknowledge requests within one business day and will provide the resolution or next step after review.