Customer information
Dispute Resolution Policy
This policy explains how to raise and resolve concerns about an order, payment, delivery, quality, refund, or privacy.
Last updated: August 24, 2026
Contact us first
For order, payment, delivery, quality, refund, or privacy concerns, email us with your order number, the issue, and supporting details. We will review the record, communicate our findings, and work toward a fair resolution.
Review process
We aim to acknowledge a dispute within one business day. We may request order photos, delivery details, payment confirmation, or other relevant information. We will provide a written response, proposed solution, or explanation after review.
External resolution
If we cannot resolve a consumer concern directly, you may use the complaint or dispute-resolution channels available through the relevant payment provider, consumer-protection authority, or other applicable Philippine government agency. Nothing in this policy limits rights available to you under applicable law.