Customer information
Privacy Policy
This policy explains how Gianna's Flower Shop handles personal information collected through the website and customer service channels.
Last updated: August 24, 2026
Information we collect
When you place an order, create an account, contact us, or request support, we may collect your name, email address, mobile number, recipient details, delivery address, order selections, note message, and communications with us.
How we use information
We use this information to process and deliver orders, confirm payment and availability, provide customer support, manage your account or subscription, prevent fraud, and comply with legal obligations. Customer and recipient details are shared only with authorized personnel and service providers needed to fulfill the order.
Payment and retention
Card, e-wallet, and bank credentials are handled by the payment provider or your chosen payment channel, not stored by this website. We retain order and transaction records only as long as reasonably needed for fulfillment, support, accounting, tax, dispute resolution, and legal obligations.
Your choices
You may request access, correction, or deletion of personal information where permitted by law by contacting us. Some information may need to be retained where necessary for completed transactions, taxes, fraud prevention, or legal requirements.